Please complete our feedback & complaints form.
If you have a concern or complaint about your current NDIS support or services provided by ATJ, it’s important to talk about it. Fill out this complaint form below and we will respond to you within 3 business days.
We will take reasonable steps to ensure that information provided in a complaint and during any complaints process is kept confidential and only disclosed if required by law or if the disclosure is otherwise appropriate in the circumstances.
A complaint may be made on an anonymous basis. You can make an anonymous complaint:
- (a) by calling us on 0451033467 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself); or
- by filling out this Feedback and Complaints Form but not including your name, phone or email address.
Rights to access advocates
You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and we would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.
More information
The NDIS Complaints Management Resolution Guidance provides more detailed information about the NDIS Commission’s complaints process.
